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Frequently Asked Questions

Everything you need to know about shopping with Otium Fruniture — orders, delivery, payments and more.

Otium Furniture is a premium furniture store based in Lahore, Pakistan. We specialize in office chairs, tables, beds, sofas, and custom furniture solutions for homes and offices.

You may call or WhatsApp us at 03420426680 or email us at sales@otiumfurniture.pk. We are available Monday to Saturday, 8:00 AM to 11:00 PM.

Yes, you can cancel your order before delivery. Please call us at 03420426680 or email sales@otiumfurniture.pk for assistance.

Standard orders are delivered within 5-7 business days. Custom or bulk orders may take 10-14 business days after confirmation.
Yes, you can add products to your Wishlist for future purchase, subject to stock availability.
We strive to deliver in the fastest time possible. However, we cannot guarantee delivery on a specific day. Our team will contact you to confirm delivery timing.
We accept Cash on Delivery (COD), Credit Card, Debit Card, Bank Transfer, and Mobile Wallets via PayFast — Pakistan’s SBP licensed payment gateway.
Pay in cash when your order arrives. Please inspect the packaging before making payment. Ensure packaging is not tampered with before accepting the order.
Yes, all prices displayed on our website are inclusive of applicable taxes. All prices are in PKR.
Absolutely. We are committed to providing a safe and secure shopping experience. All online payments are processed through PayFast which is PCI-DSS compliant and regulated by the State Bank of Pakistan.
No, we do not store any credit or debit card details. All payment information is handled securely by PayFast.
No. Your personal information will never be sold or shared with third parties. Please read our Privacy Policy for more details.

Monday to Saturday — 8:00 AM to 11:00 PM (Pakistan Standard Time).

Ghazi Road, Lahore, Pakistan.

Yes! We offer custom furniture solutions for homes, offices, and commercial spaces. Contact us at 03420426680 for custom orders and pricing.

Returns are accepted at the time of delivery only if the product is damaged or defective. Please inspect your order upon delivery before signing off.

Still have questions? Call or WhatsApp us at 03420426680 or email sales@otiumfurniture.pk